Training and Start-up Assistance
We offer a variety of training options for our customers. A personalized approach helps our customers get the most out of their laser marking system. Below are a few of the options available.
On-Site Training at Customer Facility
Training at your facility after the delivery of your machine is our most popular training option. A certified technician or sales engineer will train single or multiple operators for a full day or more. This training package is available as an option on our system quotes.
On-Site Training at TYKMA Electrox Facilities
Customers are welcome to our facility free of charge for training on their machine. After training is complete, your system will ship to your facility. This option is recommended for customers receiving a custom or build-to-order system. Current customers are welcome to our facility for additional training at any time.
Our in-house technicians will connect to your PC via secure support software and train you on our software in a personalized one-on-one setting. This option is provided free of charge and is popular for customers needing a quick overview or a quick refresher on our software and systems.
Integrators, machine builders or end-users integrating our OEM laser products into their process can rely on TYKMA Electrox for complete support from the initial application review to the first production mark. Whether dialing in the right marking parameters or assisting with onsite mechanical, electrical or controls work, you can count on us for assistance.
The Absolute Best Customer Service Around
It has been a little over 3 years now since we purchased your product. It has been one of the best purchases we have ever made. We are happy with the product and don’t really see a need to replace it.
The TYKMA Minilase 20W fiber laser has been a great asset for us. We were able to quickly migrate our production from older laser technology to the Minilase. It produces a higher quality mark in less time. We run the machine two shifts per day and it is a key resource in our production process. I wish all of our equipment acquisitions were so productive in such a short time.
The lasers we have purchased from Tykma are very well engineered and nicely finished products. They require little maintenance and are very easy to use. The sales and service support are excellent. The few issues we have had were resolved online in minutes with a Tykma technician. They make it easy.
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